Refund Policy

Last updated: 9/29/2026

30-day money-back guarantee

We want you to be happy with kiteHouse Tutoring. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by kiteHouse Tutoring through our payment processor, Stripe. Once approved, refunds typically appear on your card within 5–10 business days. To request a refund:

1. Email us using the email address on file, or
2. Contact us through the in-app messaging system and we'll arrange the refund.

Cancellations

You can cancel an upcoming session up to 24 hours before the start time at no charge through your portal. Sessions cancelled inside the 24-hour window may not be refundable, but we will always do our best to accommodate genuine emergencies.

Recurring packages

If you're on a custom recurring package, you can cancel renewal at any time through your account or by contacting us. Once cancelled, you keep access through the end of the current paid period.

Questions

If you're not sure whether your purchase qualifies, contact us first — we'd rather make it right than have you go through the refund process unnecessarily.